Providing Excellent Customer Service
As hard as airlines try to prevent the loss of luggage, sometimes, it just happens. We work with airports and airlines to help passengers get their luggage back. The Baggage Service Office provides immediate assistance to customers whose baggage is mishandled by reuniting customers with their belongings.
We process delayed, damaged and pilfered baggage claims in a timely manner
Our agents ensure all baggage file information is complete and accurate in the digital baggage tracking system
With a proven level of exceptional customer service around the country, our agents are trained to provide exceptional customer service