Welcome Your International Travelers
Our Federal Inspection Station Ambassadors and Agents provide welcoming customer service and support within the serious process of Customs Border Protection. Understanding that security is the first priority, we provide a friendly face, translation assistance, directions reminding and wayfinding, as well as assistance with airport baggage handling, repositioning and recheck. Additional support staff is tasked with providing customer service and assisting at TSA security checkpoints by moving divesting tubs and bowls, disposing of confiscated liquids and baggage movement throughout the terminal with a focus on customer service.
World Class, researched-based customer service training provides the foundation for phenomenal customer service needed to de-escalate high stress travel situations.
Crucial support that expedites traveler processing to ensure international flights are processed within 2 hours of block time.
Way-finding and confirmation of next step directions gives passengers peace of mind to continue on their journey with confidence.